FAQ's
What is your return policy?
We offer a 30-day return policy on all our products. If you are not completely satisfied with your purchase, you can return it within 30 days for a refund or exchange. Please note that the item must be in its original condition and packaging to be eligible for a return.
Do you provide free shipping?
Yes, we offer free shipping on all orders. There are no minimum order requirements or hidden fees. Whether you order a single item or multiple items, the shipping is on us.
How long does it take for an order to arrive?
The transit time for our orders is typically between 5 to 8 business days. Please note that this is an estimate and actual delivery times may vary depending on your location and any unforeseen circumstances. Once your order is shipped, you will receive a tracking number to keep track of its progress.
How can I contact customer support?
You can reach our customer support team during our business hours (Monday to Friday, 11 am to 8 pm EST) by calling our number: +1 818-741-2913. Alternatively, you can also send us an email at info@openboxelectronics.net. We strive to respond to all inquiries promptly and provide the assistance you need.
Can I track my order?
Yes, once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment. Simply visit our website and enter the tracking number in the designated tracking section to get the latest updates on the whereabouts of your order.
What payment methods do you accept?
We accept a variety of payment methods, including:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- Bancontact
- iDEAL
- Shop Pay
- Apple Pay
- Google Pay
- Facebook Pay
- PayPal
- Amazon Pay
During the checkout process, you will be able to choose the payment method that suits you best.
Do you offer international shipping?
At the moment, we only offer shipping within [insert country/region]. We do not provide international shipping services. However, we are continuously working to expand our reach and may offer international shipping in the future. Please stay tuned for updates.
What if I receive a defective or damaged item?
In the unlikely event that you receive a defective or damaged item, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on the situation. We may require some photographic evidence or additional information to process your request efficiently.
If you have any further questions or need additional assistance, please don't hesitate to contact us. We value your satisfaction and are here to provide the best possible support.